terms of service
Once you commissioned us, we take you read and agreed to our ToS
You can also view a pdf version of the ToS here
GENERAL
➨ The base prices for VTuber models are already for commercial use.
➨ Isegai Workshop has the right to decline a commission if it's beyond our capabilities
PAYMENT
➨ We accept payment through Paypal.
➨ Gcash, Maya (/Paymaya) is available for local PH clients.
➨ Clients may request an invoice from us via PayPal.
RATES
➨ General default currency rate would be in USD (US dollar)
➨ Local / clients residing in PH should inform us if they would like to request the local PHP (Philippine peso) rates.
CONTENT RESTRICTIONS
➨ We will not be accepting commissions that are highly explicit / NSFW
➨ Restrictions include: Mecha, Furry, Gore, Old people, Offensive themes.
➨ Weakness may include muscular characteristics
Note: Inquiries regarding requests that are not written in here are encouraged.
EXPECTED REFERENCES
➨ Final price may still depend on how complex the commission will be based on the submitted reference.
➨ Please make sure the reference/s or design you'll provide are copyright safe.
CUSTOM MODEL COMMISSION
➨ Client may request and provide a reference for the pose they’d want.
➨ Client must send a detailed document or link with their preferred format or something similar to this sample format:
➨ Please take note that we will be mainly referencing from the reference document, but we may still design the model however may fit. Rest assured that we will still depend on what client will choose or change from the rough sketch design/s we may provide.
NON-CUSTOM MODEL COMMISION
➨ Client may request and provide a reference for the pose they’d want.
➨ No character sheet will be considered as custom commission.
➨ Please provide an existing character sheet. We won’t be giving a non-custom rate for a mix-and-match type of reference document.
➨ Clients may still send a document/link including the main reference sheet and the references for 5 emotes.
➨ It is okay to request if clients would like to add/change anything from the existing reference as long as it’s not most of the appearance. i.g. just an outfit change and/or hair length change, adding or removing accessories, changing small details, changing color of any part, etc.
Name of vtuber (optional):
Brief lore(optional):
Personality:
Brief appearance description (species, group, age assumptions etc):
(please include a description and picture references)
Preferred general colors/palette:
Body color and/or shape:
Hair type and color:
Face/appearance type: (kind-looking, fierce-looking, innocent etc.)
Outfit inspirations/ideas:
Footwear:
Accessories and tiny details: (glasses, tattoos, iconic accessories etc.)
Five (5) Static Expressions to be added:
COMMUNICATION
Clients may contact us via Email, and/or Isegai’s X / Twitter DM(direct message). Expect a slight delay from dm’s as we sometimes don’t get a notification.
➨ Clients may directly request or inquire about a commission via any contact available without submitting a form request, However, we may still ask you to fill up the form for convenience’s sake before we proceed to assess and inform my modes of Payment.
➨ Our response time may vary up to a day to within the week.
Please mainly contact ‘Isegai’ and refrain from contacting our individual members especially if you want updates regarding the on-going commission.
➨ You may contact members if you just want to inquire about our services and clarifications.
Clients must communicate with us first and foremost with our available time frame to work on the commission. We will be approaching the commissioner once we’re fully ready to commit to the commission.
If by any chance we are not fully available to do the commission, clients may also opt to be on the waitlist while having the commission paid to secure priority. We should still send any rough progress at least within the month of having been paid.
Ongoing commission’s communication will include; work in progress, commission update, clarifications, etc.
➨ Informal speech is a-ok within our dm’s as long as discussions will only be relevant to the commission. Both parties have the right to decline other topics of discussion.
RESERVATION
Isegai workshop will only accept 2-3(max) model commissions every opening.
Filling up the google form isn’t a sure reservation of slot. We will be assessing the request first before contacting the client for a sure slot.
Requests to be on the waitlist are possible but it is not a first come first serve. Payment to be in the next isn’t necessary but paying in advance may be a next commission priority. Cancellation is still applicable as long as there hasn’t been any work done for the commission yet.
PAYMENT AND REFUNDS
➨ We will only show work when we have received payment.
➨ If both parties have agreed to the final price and commission, 70% down payment or full payment will be required up front via paypal invoice or another mode of payment.
➨ Once payment has been made, We will proceed to send an initial rough draft as soon as possible (or within the time frame we will be informing you if we are able to do so) once we have confirmed that we received it.
➨If the client has sent 70% payment upfront; within or after we have finished the model, full price must be paid before we send the final file link.
RUSH FEES
➨ Rushed commissions are only available if the deadline will be within 2 month timeframe. Within a month and half is possible but depending on complexity of details of the model, fees may greatly vary.
➨ We will ask to add 50% of the final price per commission.
CANCELLATION AND REFUNDS
➨ Client’s request for refund and cancellation will only be applicable only within the early stage of the work. Once we have started the lineart, a request for refund wouldn’t be granted. We may continue with the work or we can fully cancel the commission without a refund.
➨ If we wouldn’t be able to do/finish the art commission under any unforeseen circumstances, Full refund would be given. Partial refund may apply if the commission will be requested by the client at any stage it stopped at.
➨ We have the right to cancel a commission if we find the communication (or ideas) between both parties couldn’t meet halfway. Refund will depend on where the progress we stopped at and should the art still be given will be subjected for discussion.
PROCESS AND REVISIONS
WORK COMPLETION
Work completion requires at least a month and half, or 1 months to 2 per model art and another month for rig.
➨ Timeline may depend on the type of commission, complexity, and workload.
➨ Clients may ask for an update at any time. As well as we will provide an update through significant stages of the art progress.
DEADLINES
➨ Clients must first agree that delay may possibly happen within a 2 month timeframe. We can accept a target date for completion but unfortunately we wouldn’t be able to promise if we can surely make it. A request for a refund will only be possible if the waiting has already taken more than 5 months without progress.
➨ In case a delay is unavoidable, I will inform and discuss with the client until a mutual agreement has been met.
DELAYS
If the agreement doesn’t have an agreed deadline; We will inform the client or discuss any adjustments to the timeline we have agreed upon.
ADD-ONS
➨ Add-ons and extras may be requested only before our rigger starts working. It may still be added after the Vtuber model art is done if the said request is doable. Each request for add-ons has it’s own additional rate.
REVISIONS
➨ Clients should provide a sure and detailed references (based from III.Expected References) and the moment the client has paid for the model commission, we will accept it as the final reference of what they want. However, changing references is still possible as long as it is requested in the rough sketch stage.
➨ Multiple revisions will only be entertained on the sketch stage of the model.
➨ Only minor revisions (minor color change, slight expression change) are acceptable through the late stage of the model by piece.
➨ Both parties may still discuss any addition they think would suit the model.
➨ We may miss some details the client has already provided, no matter how big it’ll be, the client is free to point it out and we should add it in without an additional cost.
➨ If the artwork is done and up for approval by the client, only minor revisions will be entertained.
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➨ Any complex revision request after the lineart/color stage will be subjected to additional fees depending on what we’ll agree upon.
➨ We prefer it if clients could send a more-collective feedback than nitpicking details bit by bit. The Workshop will only acknowledge requests that are reasonable enough in our standards.
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➨ If a case that the commissioned model have faults and/or cutting error; if the rigger of the model has any request, we shall fulfil that revision or correction request without additional cost.
➨ Proper process will be held roughly like this:
âž¡ Isegai receives request and will communicate and assess the commission and schedule
âž¡ We will relay the final price and modes of payment to the client
âž¡ Isegai workshop will first confirm payment and then will send rough sketch within the week or any time frame artist will inform
âž¡ several more update until we will send the finalised art via screenshot
âž¡ Artist will send the file/s to our rigger and will start working on it.
âž¡ if only 70% of the payment has been received yet, We will only wait for the complete pay before they send any Hi-res file/s
âž¡ Final file will be sent via a Google Drive Link / any alternative modes
PERMISSIONS RIGHTS AND USAGE
STUDIO'S GENERAL RIGHTS
➨ Our Artists / Isegai have the rights to our own work. Our artists still have the right to post and use the art to promote themselves or use models as an addition to our portfolio.
➨ We should have the right to use the rigged version of the model for showcasing the model art, especially for showcasing the rigged version of the expressions of the model. We will give proper credit to all parties involved.
➨ In a case where some designs are specifically made by our artists, we have the right to reuse a design that has been rejected as long as we will not infringe the client character’s identity or any such personal character trademarks.
CLIENT RIGHTS FOR COMMERCIAL USE (FOR INDIE VTUBERS)
➨ Commercial Use already includes rights for any redistribution and profit, and usage to any monetized content.
➨ Restrictions only include: Feeding art into AI or any machine learning programs, and claiming the art as their own. The client may use and modify the art however they please as long as it is not used against the artist.
➨ Our artists or Isegai should still be properly credited in any way possible. Tagging us in Fb/Tw/Ig is absolutely OK and appreciated.
[EXTENDED] CLIENT RIGHT FOR COMMERCIAL USER (FOR NON-INDIE VTUBERS)
There will be an additional fee of 200% for non-indie clients that the workshop will refer to as an extended commercial fee purely based as to where the company might use our produced model.
EQUIPMENTS AND ADDITIONAL INFORMATION
ARTIST NAME: AIHCA
Artist Brand name / socials: @Aihtsuki
Equipments:
> Huion Kamvas 13/ Xiaomi Pad 6
> Clip Studio Paint
> Google Drive link (for sending finalised commission/s)
ARTIST NAME: MIKA
Artist Brand name / socials: @mikaela_leo
Equipments:
> XP Pen 13.3 / Ipad Pro
> Clip Studio Paint, Adobe Illustrator, Procreate, Live2D Cubism
> Google Drive and Dropbox (for sending finalised commission/s)
ARTIST NAME: JUCHAN
Artist Brand name / socials: @juchan1006
Equipments:
> Xiaomi Pad 6
> Clip Studio Paint, Live2D Cubism
> Google Drive link (for sending finalised commission/s)
IMPORTANT NOTES
➨ Privacy of content from WIP to finished piece may be requested with an additional fee of 100USD and the workshop won’t be posting any wip to any sns.
➨ There may be loopholes unknown to what we can only assume far ahead so please coordinate, clarify, and communicate with us kindly.
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*Our terms of service may get updated any time without notice.​
Thank you for understanding
- Isegai 2025